Position Description

As a Musical Instrument Sales Consultant, you will be responsible for providing outstanding levels of customer service to our clients, providing them with the advice they expect and require from the Music Place team. Using your excellent people skills, and your professional demeanor, you will assist a wide variety of our clients in purchasing and maintaining a wide variety of brass and woodwind instruments and accessories.

Key Responsibilities

• Greeting customers in store, providing them with a high standard of customer service to assist them in their purchasing or knowledge needs.
• Managing customer interactions through both phone and email channels.
• Maintaining the showroom floor, ensuring a high standard of cleanliness, ensuring displays are constantly restocked and presentable.
• Communicating with suppliers regarding stock availability in order to provide customers with the most up to date time frames in regards to orders.
• Lead by example, modelling the culture, values and expectations of The Music Place to all staff.

Required Skills/Experience

• The ability to play a brass or woodwind instrument to at least an intermediate level.
• Prior experience in a sales role, or applicable transferable skills.
• Experience with cloud-based software such as Odoo is highly advantageous. 
• Saturday availability with occasional out of normal hours events/workshops.
• Demonstrated ability in problem solving and conflict resolution with customers preferably in a retail environment.