Our goal is your musical satisfaction.

 

CHANGES DUE TO COVID-19

Due to the current pandemic situation all returns, for reasons other than faulty items, will be subject to an additional cleaning and sanitation fee of $15.  This is in addition to all fees set out below.

 

New Products:

If you’re not satisfied with your selection, then neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 14 days of purchase (see below for exceptions) and we’ll give you a full refund. Simple as that. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge.  Please note all new instruments are professionally set up and play tested prior to shipping to ensure they are playing at their best. Your refund will be processed in a timely manner upon successful evaluation of your returned item from our trained professionals. Refunds are made for product value only, excluding freight charges. If you received Free Shipping on your order, the value of this uncharged shipping cost (at actual cost, not flat rate tier) will be deducted from your refund. For change of mind returns where payment was made by paypal or stripe there will also be a deduction for all transaction fees incurred as paypal and stripe no longer refunds transaction fees for refunds.

Secondhand Products:

If you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 14 days of shipment and we’ll give you a full refund. Refunds are made for product value only, excluding freight charges and payment processing fees. If you received Free Shipping on your order, the value of this uncharged shipping cost will be deducted from your refund. Items not returned in original condition are subject to a return handling charge.  Select used items are not returnable and will be clearly marked as such on the item description.

Consignment Products:

For all instrument listed as being sold on consignment, The Music Place is only acting as a sale agent on behalf of the consignor. We do not own these instruments. There is no warranty available through The Music Place - expressed or implied. We are unable to offer our normal returns policy on consignment instruments. Consignment instruments are sold 'as is'. Please choose carefully as all sales are final and no returns are available. Please contact us prior to purchase with any questions.

Exceptions:

The following items are returnable only if defective OR sealed / unopened packaging – reeds, electronic goods, earbuds, earplugs, recorders, tin whistles,  harmonicas, drumsticks,  sheet music, cleaners, lubricants, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging.

14 day trial is available for in-stock items only, items showing 'back order' will be classed as special order and not be availble for change of mind returns.

All woodwind and brass instruments that are returned for reasons other than for defects incur a $20.00 sanitising fee. Returned mouthpieces incur a $10.00 sanitising fee.

 

Faulty or defective products:
​In the event you believe your purchased product to be faulty please contact us immediately so we can address your concerns. Depending on the severity of the fault The Music Place reserves the right to repair or replace the product or refund the sale value. If the product is assessed and found to not be faulty or defective you may incur an inspection fee of $20 and be charged any shipping fees incurred.

 

ANNUAL CLIENT SALE

Please choose carefully as there are no refunds or exchanges available for 'change of mind' on any products purchased as special offers during our annual client sale.  Products sold as 'display model' or 'factory second' may have cosmetic imperfections. Please read the product description carefully and view photos as returns will not be accepted due to these cosmetic issues and they will not be grounds for warranty claims.

 

To request a return, please contact our staff directly:

03 9699 9099

[email protected]

The above policies are in addition to the protections given under Australian Consumer Law as set out in the Competition and Consumer Act (2010) and in no way restrict or void these guarantees.